December 13, 2014

Advent Quality: Precision Widgets

Just as you can’t test every widget on every criterion, you can’t test every criterion exactly. The world is not exact. The world is not precise. If you specify that every widget must be exactly 2.21 mm wide, then almost every widget is going to...

December 12, 2014

Advent Quality: Risky Widgets

The art of risk assessment is arcane, mysterious, and vital to any sane testing regimen. You are the widget-maker. You are a responsible and safety-conscious widget-maker, who wishes their widgets to be trustworthy. You intend to implement a testing procedure, to ensure that your widgets...

December 11, 2014

Advent Quality: Widget Testing

I’ve mentioned testing several times, and not gone into detail; let’s dig into that. Testing is one of the most obvious things that a quality department does. They take samples away, they come back with numbers, and sometimes you’re allowed to use the widgets and...

December 10, 2014

Advent Quality: Traceable Widgets

The question of proof is from some perspectives the entire point of a quality system. Yesterday we touched on one of the most important kinds of proof, besides the basic “we do actually know what “doing it right” would mean in these circumstances” of having...

December 9, 2014

Advent Quality: Activate Shields

Did you supply faulty widgets? Your quality team steps into motion. Production records, training records, testing records. Which batch was supplied to that customer? Pull out the production paperwork and make sure everything was properly signed off. Did anything go amiss in the manufacturing? Who...

December 8, 2014

Advent Quality: Flying Widgets

So, if people are so prone to improvising and so bad at following procedures, why have them? What’s the point of writing down, in excruciating detail, the correct method of making a widget if your staff are just going to come along and make widgets...

December 7, 2014

Advent Quality: The Imaginative Widget-Maker

Once you’ve written your SOP for widget-polishing, you train it out – you make sure that all your widget-polishers have at the very least read and understood the widget-polishing procedure. For some things, reading the SOP is enough. For most things, though, some form of...

December 6, 2014

Advent Quality: Left-Handed Widgets

I am the widget-maker. I make left-handed and right-handed widgets. I want to write a separate procedure for the tasks “make a batch of left-handed widgets” and “make a batch of right-handed widgets”. They are made on the same machine, but the machine requires a...

December 5, 2014

Advent Quality: Recipe Book

Along with specifying your raw materials, you want to specify your process. Otherwise, your team of highly-skilled operatives may all make slightly different cups of tea, and you want your customers to feel confident that your product will always be what they expected. So you...

December 4, 2014

Advent Quality: The Specific Widget

First, the raw materials. We wish to make a nice of cup of tea. In order to appeal to the widest possible market, we have concluded that this should be a nice cup of English Breakfast tea, served with semi-skimmed cow’s milk and white granulated...

Pages:«1234567...18»