December 9, 2014

Advent Quality: Activate Shields

Did you supply faulty widgets? Your quality team steps into motion. Production records, training records, testing records. Which batch was supplied to that customer? Pull out the production paperwork and make sure everything was properly signed off. Did anything go amiss in the manufacturing? Who...

December 8, 2014

Advent Quality: Flying Widgets

So, if people are so prone to improvising and so bad at following procedures, why have them? What’s the point of writing down, in excruciating detail, the correct method of making a widget if your staff are just going to come along and make widgets...

December 7, 2014

Advent Quality: The Imaginative Widget-Maker

Once you’ve written your SOP for widget-polishing, you train it out – you make sure that all your widget-polishers have at the very least read and understood the widget-polishing procedure. For some things, reading the SOP is enough. For most things, though, some form of...

December 6, 2014

Advent Quality: Left-Handed Widgets

I am the widget-maker. I make left-handed and right-handed widgets. I want to write a separate procedure for the tasks “make a batch of left-handed widgets” and “make a batch of right-handed widgets”. They are made on the same machine, but the machine requires a...

December 5, 2014

Advent Quality: Recipe Book

Along with specifying your raw materials, you want to specify your process. Otherwise, your team of highly-skilled operatives may all make slightly different cups of tea, and you want your customers to feel confident that your product will always be what they expected. So you...

December 4, 2014

Advent Quality: The Specific Widget

First, the raw materials. We wish to make a nice of cup of tea. In order to appeal to the widest possible market, we have concluded that this should be a nice cup of English Breakfast tea, served with semi-skimmed cow’s milk and white granulated...

December 3, 2014

Advent Quality: What’s A Widget?

How are widgets made? Let’s say that today, a widget is equivalent to a nice cup of tea. How do you make a cup of tea? You put tea leaves in a pot, pour boiling water over the leaves, wait, and then pour out the...

December 2, 2014

Advent Quality: The Widget Factory

Let’s make some massive, huge, ridiculous assumptions, and say you’ve got a factory. Your factory has been built, equipped, and prepared for your use. All you are responsible for is running it. You are the widget-maker, and this is your widget-making factory. These are the...

December 1, 2014

Advent Quality: Quality Is A Thing

Quality control, or quality assurance, or quality management, is the attempt to make sure that everything you make and every service you provide is done exactly right. At base, that’s all quality is. It’s one of those apparently simple questions – How can we do...

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