2014: Advent Quality: The Widget Factory

by on December 2, 2014

Let’s make some massive, huge, ridiculous assumptions, and say you’ve got a factory. Your factory has been built, equipped, and prepared for your use. All you are responsible for is running it. You are the widget-maker, and this is your widget-making factory.
These are the massive, huge, ridiculous assumptions: you do not need to worry about any of the quality issues involved with building, equipping and preparing a factory. The factory and equipment have been correctly specified, such that if they meet the specification, they will be acceptable for the production of high-quality widgets. The design meets all the specifications. Everything has been built according to the design. All the equipment has been installed correctly, by qualified personnel, and once installed it has been put through adequate and appropriate testing, which has proven that it all does what it’s meant to do. Your factory has been validated, and all you have to do is make the widgets.
Every part of that – specification, design, manufacture, installation, validation – is also part of quality, and is something you’ll need to be able to prove to an auditor. But let’s assume that somebody else has done it for you, and look at the day-to-day matters of being a quality-conscious widget-maker.

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