2014: Advent Quality: Quality Is A Thing

by on December 1, 2014

Quality control, or quality assurance, or quality management, is the attempt to make sure that everything you make and every service you provide is done exactly right.
At base, that’s all quality is. It’s one of those apparently simple questions – How can we do what we do without making mistakes? – to which the answer is a whole field of human endeavour. I propose to spend Advent giving you a very, very top-level look at what quality does and why.

When you’re trying to make sure that everything you do is done right, there are three basic questions you’re going to have to face:

Do you know what you’re doing?

Are you doing it?

Can you prove it?

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