December 19, 2014

Advent Quality: Widget Emergencies

Change control doesn’t mean making sure that nothing ever changes. It means making sure that when change inevitably does happen, it happens in a controlled fashion. It’s like the difference between a floor and a safety line – it’s not there to stop you falling,...

Advent Quality: Changeable Widgets

No matter how good your systems, there will be times when things go wrong. There will be times when your widgets need to be put back through the polishing machine again, or when you have to get all hands on deck to package them because...